The EASISEST and BEST way to request support is to send an email to help@tangilla.com. Your email will get an automatic reply with a ticket number for tracking purposes.
However, you may also submit a ticket at via webform at https://help.tangilla.com/index.php?pg=request
Each ticket will have its own individual history. An individual ticket's history is accessible without the need for login using a link in any response from our help desk team. The link is attached to a button that says "View The Complete Request History." It will take you directly to a page that will look like this:
There are only 4 reasons why we close a ticket in the Tangilla help desk.
A Tangilla help desk account is automatically created for you when you send your first email requesting assistance to help@tangilla.com or compelete your first help desk request at help.tangilla.com
Every ticket you have initiated is available to you by logging into the Tangilla Help Desk at https://help.tangilla.com/index.php?pg=request.check. Since the account is automatically set up for you, the first time you attempt to login you will need to reset your password.
Once you have reset your password, you can simply login using https://help.tangilla.com/index.php?pg=request.check.
Once you have logged in, you will be able to see any help desk ticket you've submitted.
You may also check on system status from the help.tangilla.com home page. It will take you to status.tangilla.com, which can also be accessed directly if you are wondering if the problem you are experiencing is a result of a downed service that we monitor. This will include third party services like NRDS.
Scroll over any day on the timeline and you will be able to see the detail for that day.
Clicking on any day will take you to a calendar view and allow you to see all incident reports for the month if you choose.
Tangilla staffs our help desk from 9am - 5pm in the timezones of our clients, Monday - Friday, excluding public holidays. While we do often check and respond to help desk tickets well outside of business hours, support is not oficially staffed outside of those hours. Of course, in emergency situations, this is subject to change.